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Service and Maintenance Manager (SMM) 10/08/2021

Job Reference Number:19726
LocationPort Moresby - Papua New Guinea
Job TypePermanent


The SMM directs daily operations of the service and  maintenance department by successfully performing the following tasks, duties and responsibilities:

  • Schedules Marketing plans and sales-teams target customers and monitors success rate
  • Schedules, directs and provides technical support for technicians to meet Division demands and customers’ expectations within the company approval limits
  • Recruits, interviews, hires and teach sales staff, supervisors and technicians as required to meet workload demands, and company or customer expectations and requirements
  • Supervises and directs technicians to effectively perform the functions of equipment repair, installation, start-up, operation, commissioning and other duties as required to ensure customer satisfaction
  • Reviews technicians’ work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity
  • Responsible for technicians’ performance appraisals, reviews and for setting improvement goals per company requirements
  • Establishes and maintains a regular training program to ensure that technicians are properly trained on latest techniques and safety procedures for equipment and general working conditions
  • Conducts group and one-on-one meetings with technicians as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings
  • Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements
  • Communicates daily with supervisors reporting on project information, estimated time to complete jobs, labour hours and parts or material used
  • Maintains communication with vendors and office personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment.
  • Develops and monitors cost budgets, KPI goals and objectives to insure department profitability
  • Reviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables
  • Specifies and makes sure that required materials, equipment and parts are ordered in timely fashion to ensure work deadlines are met
  • Ensures that all company/department policies are being followed by all staff members
  • Oversees assigned vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy
  • Monitors vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintained
  • Ensures the Company QA/QC program is implemented
  • Keeps current with latest training on current products, coordinates technician training and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, trouble-shooting, and repair of supported equipment
  • Generate sales leads; and promotes and develops maintenance and service agreements; estimates and generates bids for contract projects/work
  • Manages larger installation, start-up and commissioning projects; coordinates and directs a team of technicians and/or installing contractors; performs prestart-up inspections and completes turnover of equipment to owner
  • Work with other departmental managers to meet company and departmental goals and objectives
  • Other tasks and responsibilities as required to maintain efficient department operations


The SMM should possess the following skills, characteristics and abilities:

  • General understanding of accounting principles and SIMPRO management software.
  • Excellent customer management and sales skills
  • Good computer skills: knowledge of and proficiency in common office applications such Microsoft (Excel, Word and Project) software and general PDF software
  • Five years related experience; or an equivalent combination of education and experience
  • Exhibit an in-depth knowledge and understanding of Electrical, Plumbing and Fire protection trades
  • Has the ability to read, interpret, utilize and train on manuals, schematics and control circuits related to our services
  • Technical aptitude with knowledge of Australian codes and an ability to use resources at hand to find solutions
  • Excellent leadership skills to enhance team productivity and standards of work produced
  • Excellent verbal and written communication skills; and strong conflict management skills
  • Detail oriented and highly organized with the ability to handle multiple tasks and assignments
  • Possess a strong personal desire for improvement; and the desire to motivate technicians to be better tomorrow than they are today
  • Have a clean, neat and professional appearance; a top performer who can instil pride of workmanship in himself and in others
  • Valid driver’s license with a clean driving record and background
  • Ability and willingness to work non-standard schedule: nights, weekends and holidays as/if required

Email CV to

P.O. Box 876
Konedobu, NCD
Papua New Guinea
Tel (+675) 70311391/392/393/394
Fax (+675) 3210131